Refund policy

Nichols Moving Pros Refund Policy

At Nichols Moving Pros, we strive to provide exceptional service and ensure customer satisfaction. If you experience any issues with our services, please contact us promptly at 540-369-1789 or via email at nicholsmovingpros@gmail.com

• Cancellations:

  • Cancellations made at least 48 hours before the scheduled service will receive a full refund.
  • Cancellations within 48 hours of the scheduled service may incur a cancellation fee of up to 25% of the service cost.

• Service Issues:

  • If you are unsatisfied with our service, please notify us within 7 days. We will assess the situation and provide a partial or full refund if deemed appropriate.

• Damages:

  • In the event of damages caused during the move, we will work with you to resolve the issue promptly. Claims must be reported within 72 hours of service completion.

This policy is designed to be fair and transparent, ensuring a positive experience for our valued customers.